FAQs

Ordering custom teamwear from Tessen Sports is simple. Whether you're a sports club, school, academy, university, or corporate team, our team will work with you to create a fully customised range that reflects your identity and requirements.

To get started, simply contact us through our Contact Us page. We'll discuss your needs, provide product recommendations, create your designs, and guide you through every stage of the process. Once your designs and order details have been approved, we'll move your order into production and keep you updated throughout the journey.

Yes, minimum order quantities may apply to certain bespoke teamwear products. This allows us to deliver the highest quality custom garments while keeping production efficient and cost-effective.

Minimum order requirements can vary depending on the product type, level of customisation, and manufacturing method. The best way to find out what's possible for your club or organisation is to contact our team, who will be happy to discuss your requirements and provide tailored advice.

Our bespoke teamwear orders typically have a production lead time of 7–9 weeks from the point that your final designs have been approved and your deposit has been received.

Once manufacturing is complete, orders are shipped directly from our production partners, with delivery typically taking a further 10–12 working days depending on the destination. Please note that customs clearance procedures may occasionally result in additional delays that are outside of our control.

If you have a specific deadline or upcoming event, we recommend contacting us as early as possible so we can advise on the most suitable timeline for your order.

We're always happy to help.

If you have a question about an order, delivery, custom teamwear, sizing, or anything else, our team is here to assist. Simply visit our Contact Us page and get in touch using the contact form or the details provided.

We'll do our best to respond as quickly as possible and ensure you get the support you need.

Delivery times vary depending on the type of product you order.

For club shop stock products, orders are picked, decorated, packed, and dispatched within 15 working days, subject to availability. As each garment is customised to order, we do not hold pre-decorated stock.

For pre-order club shop products and bespoke teamwear, manufacturing typically takes 7–9 weeks from the order deadline or production approval. Once production is complete, items are shipped directly to the delivery address provided at checkout.

International shipping typically takes 10–12 working days after dispatch. Please note that customs clearance procedures in the destination country may cause additional delays that are outside of Tessen Sports' control.

If your order contains both stock and pre-order items, your order will be shipped once all items are available and ready for dispatch.

We use trusted track-and-trace shipping services to ensure your order can be monitored throughout its journey. Once your order has been dispatched, tracking information will be provided where available so you can follow the progress of your delivery.

The specific courier used may vary depending on your delivery location and the most efficient shipping option available at the time of dispatch. Our goal is to provide reliable and secure delivery for all teamwear and sportswear orders.

We're sorry to hear that.

If your order arrives damaged, contains missing items, or you believe there is an issue with your delivery, please contact us in writing within 7 days of receiving your order. Including photographs and details of the issue will help us investigate and resolve the matter as quickly as possible.

If your parcel appears to be lost in transit, please contact our customer support team with your order number and tracking details. We will work with the shipping provider to investigate the delivery and provide an update on the next steps.

Please note that delivery delays caused by customs clearance processes are outside of our control and do not necessarily indicate that a parcel has been lost.

If you would like an update on your order, please contact our team and include your order number where possible.

We'll be happy to provide the latest information available regarding the status of your order, including production progress, dispatch updates, and estimated delivery timeframes.

You can get in touch via our Contact Us page, and a member of the team will respond as soon as possible.

If you need to return an item, please contact us within 7 days of receiving your order. Plain stock items can be returned for a refund or exchange, provided they are unused and in their original condition with all packaging, labels, and tags intact.

Please note that personalised products, including items featuring club logos, names, numbers, or initials, are made to order and cannot be returned or exchanged unless they are faulty or there has been a manufacturing error.

For your protection, we recommend using a tracked or recorded delivery service when returning items, as Tessen Sports cannot be responsible for returns lost in transit.

Our return policy allows plain stock items to be returned within 7 days of delivery for a refund or exchange. Returned products must be unworn, unused, and include all original packaging, labels, bags, and swing tags.

As all customised and club-branded teamwear is produced specifically for your order, these items are non-returnable and non-refundable unless they are faulty or have been supplied incorrectly.

If you receive an item that is damaged, faulty, or missing from your order, please notify us in writing within 7 days of delivery. Tessen Sports garments are also covered by a six-month manufacturing warranty against defects.

More information on our Returns Policy can be found here

Once we have received and inspected your returned item, approved refunds and exchanges are typically processed within 7 days.

The time it takes for the funds to appear in your account may vary depending on your bank or payment provider. If more than 7 days have passed since we received your return and you have not received an update, please contact our customer service team and we will be happy to help.

A club shop is an excellent place to order all your team’s kit in one, easy to use, place. Your team decides which items are best for them and how they would like the products personalised and we create an online shop just for you. With a secure login system, no need to worry about others stumbling across your shop.

Yes, our stock items are held in our UK warehouse, so they are available for despatch all year round*.

Pre-order items are products that are made especially for your team and therefore have longer lead-times as they are created once your shop opening window has closed. *Subject to availability.

Our pre-order products operate on an open and close pre-order window basis where you will be able to place orders for these products during this time only. Not all shops offer pre-order products, some opting to sell stock items only and therefore have no need for an opening window as they will be available all year round.

On the closing date, specified on your shop, we collate all orders and begin the 7-9 week manufacturing process (subject to MOQ's being met). Once complete your order will be sent to you as a priority; via the method selected at the checkout stage.

During a closed window, pre-order items will still be visible, but unavailable for purchase. Stock items are accessible and offered all year round, with a turnaround time of 7-10 working days - subject to availability.

Once the dates for the next pre-order open window have been determined, the shop will then re-open where the same process will apply.

Each club shop offers different delivery options to suit their team’s needs best. Please refer to your delivery tab once you have logged into your club shop to see all delivery options and prices available to you.

Our lead-times, the time is takes to manufacture your product and have it shipped out to you, are anticipated between 7-9 weeks for pre-order products and 7-10 days for stock products.

Lead-times may reduce or fluctuate depending on the time of year and demand. If your shop’s lead-times are affected, a note will be added to your shop’s homepage.

An MOQ - or Minimum Order Quantity – relates to how many of each pre-order product is ordered. Most pre-order items have an MOQ of 10 meaning that your shop must order at least 10 of any one item for it to be made in our factory. These 10 items can be in different sizes but must be the same product.

In the event that your pre-order item has not met the MOQ, your shop may wish to top up the order or cancel the order altogether, in which case you will be notified by our sales team and will receive a refund for your product.

At Tessen Sports, we carefully select materials that deliver the performance athletes need while supporting a more sustainable future. We prioritise eco-conscious fabrics and work closely with trusted suppliers who share our commitment to environmental responsibility.

When choosing materials for our teamwear, we consider durability, performance, comfort, and environmental impact. By incorporating sustainable fabrics into our product range, we help reduce resource consumption without compromising on quality. Our goal is to create high-performance sportswear that lasts longer, performs better, and contributes to a more sustainable teamwear industry.

Our products are manufactured through carefully selected partners who share our values around ethical production and sustainability. We work with fabric mills and manufacturing facilities that focus on responsible sourcing, efficient production processes, and reducing environmental impact.

Many of our supplier partners operate using renewable energy sources, helping to lower carbon emissions throughout the manufacturing process. By building long-term relationships with responsible manufacturers, we can ensure consistent quality while supporting more sustainable and ethical production practices across our supply chain.

Sustainability is an ongoing commitment at Tessen Sports. We are actively working to reduce our environmental footprint across every stage of our business, from material sourcing and production to logistics and distribution.

Our sustainability initiatives include increasing the use of sustainable fabrics, partnering with suppliers that utilise renewable energy, improving resource efficiency, and reducing waste throughout our production processes. We also work with shipping partners that invest in fuel-efficient transport, carbon reduction strategies, and carbon offset programmes.

As part of our long-term commitment, we support industry efforts towards achieving net-zero greenhouse gas emissions by 2050. By continuously improving our sourcing, manufacturing, and logistics practices, we aim to create high-quality, sustainable sportswear that helps teams perform at their best while protecting the environment for future generations.