CLUB SHOP ORDERS – STOCK PRODUCTS
Once your order has been placed, your garments will be picked, decorated,
packed, and sent out via our track and trace service within 15 working days,
subject to availability.

Each item is embroidered/printed to order, we do not hold already made stock,
therefore once the items have been embroidered with a club badge, initials, or a name they are non-returnable (please see our returns section here for full
details).

Items are despatched from the UK to Africa or your chosen destination and shipping times are 10-12 working days. Once the goods arrive in Africa, or your
chosen destination the customs clearance process will begin. Tessen Sports Services cannot be held reliable for clearance delays.

CLUB SHOP - PRE-ORDER PRODUCTS
Pre-order Bespoke garments are only available to purchase within the order windows specified on your club's homepage. After the order window has closed, all orders will be collated and sent to our factory, where they will be custom made on a 7-9 week lead-time (Subject to MOQs being met). Once made, these orders will be delivered to the address selected at checkout.

If your order contains both pre-order and stock items your order will not be despatched until the pre-order element has arrived. Your items will then be collated and delivered together at this time.

Once Manufacturing is complete, Items are despatched direct from our manufacturers and shipping times are 10-12 working days. Once the goods arrive in Africa, or your chosen destination the customs clearance process will begin. Tessen Sports Services cannot be held reliable for clearance delays.

BESPOKE TEAMWEAR ORDERS

Bespoke Ordering Leadtime’s are 7-9 weeks. All Manufacturing lead times commence once you have signed and approved for your order to go into production and your deposit has been received.

Once Manufacturing is complete, Items are despatched direct from our manufacturers and shipping times are 10-12 working days. Once the goods arrive in Africa, or your chosen destination the customs clearance process will begin. Tessen Sports Services cannot be held reliable for clearance delays.

 CLUB SPECIFIC
Some clubs and schools offer different delivery options for their members, please check your shop’s homepage for more information.